VOLKSWAGEN DIRECT SHIFT GEARBOX 9 (DSG) TRANSMISSION DEFECT
AND CLASS ACTION
FREE CONSULTATION ON VOLKSWAGEN GEAR BOX DEFECT
The National Highway Traffic Safety
Administration has opened an investigation into Volkswagen's DSG transmission
after complaints from owners. Claims are based on owner complaints
about loss of power, harsh shifting during low speed parking maneuvers,
problems accelerating from a stop or during upshifts/downshifts at speed.
Make: VOLKSWAGEN Model: EOS
Manufacturer : VOLKSWAGEN OF AMERICA, INC
Year : 2008
Component :
POWER TRAIN:MANUAL TRANSMISSION
Date Investigation Opened : July 17, 2009
Date Investigation Closed : November 19, 2009
Summary:
THE SUBJECT VEHICLES ARE EQUIPPED WITH DIRECT SHIFT GEARBOX (DSG) TRANSMISSIONS,
WHICH FEATURE A 6-SPEED AUTOMATIC GEARBOX WITH TWO WET RUNNING CLUTCHES (DUAL
CLUTCH) IN WHICH THE CLUTCH MECHANISM AND GEAR CHANGES ARE ELECTROHYDRAULICALLY
OPERATED BY A MECHATRONIC CONTROL UNIT. THE DSG MECHATRONIC CONTROLLER INCLUDES
EXTENSIVE SELF DIAGNOSTIC FUNCTIONS AND STRATEGIES TO ENSURE SAFE OPERATION AND
PREVENT SYSTEM/COMPONENT DAMAGE IN THE EVENT OF COMPONENT FAILURES OR HARSH
OPERATING CONDITIONS. THE BASIC HIERARCHY OF FAULT MODES INCLUDES SOME THAT ONLY
RESULT IN THE STORAGE OF A DIAGNOSTIC TROUBLE CODE (DTC) AND CAUSE NO LOSS OF
FUNCTION, SOME THAT STORE A DTC AND REDUCE VEHICLE OPERATION TO A LIMP HOME
MODE, AND SOME THAT STORE A DTC AND CAUSE AN INTERRUPTION OF MOTIVE POWER (I.E.,
OPEN CLUTCH). THE DRIVER IS ALERTED TO THE LATTER TWO MODES BY THE DASH GEAR
POSITION INDICATOR (PRNDS) FLASHING. ONE OF THE CONDITIONS THAT RESULTS IN
INTERRUPTION OF MOTIVE POWER IS EXCESS GEARBOX TEMPERATURE. THE SYSTEM INITIALLY
RESPONDS TO INCREASED GEARBOX TEMPERATURE BY RAMPING DOWN ENGINE TORQUE. IF THE
TEMPERATURE KEEPS RISING THE MECHATRONIC UNIT RESPONDS BY OPENING THE CLUTCH. IN
A DEFECT INFORMATION REPORT SUBMITTED TO NHTSA ON AUGUST 20, 2009, VOLKSWAGEN
DESCRIBED A POTENTIAL DEFECT IN THE WIRING HARNESSES OF THE DSG GEARBOX
TEMPERATURE SENSORS USED IN APPROXIMATELY 16,000 MODEL YEAR (MY) 2009 AND 2010
VOLKSWAGEN (EOS, JETTA AND GTI) AND AUDI (A3 AND TT/TT ROADSTER) VEHICLES
EQUIPPED WITH DSG TRANSMISSIONS AND BUILT FROM SEPTEMBER 2008 THROUGH AUGUST
2009 (NHTSA RECALL NO. 09V-333, VOLKSWAGEN RECALL NO. 37E3/S7 AND AUDI RECALL NO
37E4/J7). VOLKSWAGEN PROVIDED THIS DESCRIPTION OF THE DEFECT, "THE WIRING
HARNESS OF A TEMPERATURE SENSOR IN THE DSG MAY HAVE CONNECTOR WIRES THAT WERE
INSUFFICIENTLY CRIMPED BY THE CONNECTOR SUPPLIER DURING A LIMITED PRODUCTION
PERIOD. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS
THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE
TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER
POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE
DEPRESS BRAKE PEDAL INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO
APPLY THE BRAKES. IN HEAVY TRAFFIC, THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A
CRASH WITHOUT WARNING." VOLKSWAGEN ESTIMATED THAT LESS THAN ONE PERCENT OF THE
RECALLED VEHICLES MAY CONTAIN THE DEFECT CONDITION. ODI IDENTIFIED 40 COMPLAINTS
THAT APPEAR TO BE RELATED TO THE TEMPERATURE SENSOR DEFECT CONDITION DESCRIBED
BY VOLKSWAGEN. VOLKSWAGEN RECEIVED 139 COMPLAINTS RELATED TO THE CONDITION, WITH
7 INVOLVING VEHICLES REPORTED TO ODI, RESULTING A 172 TOTAL COMPLAINTS TO ODI
AND VOLKSWAGEN. ALL OF THESE COMPLAINTS INVOLVE THE MY 2009 AN 2010 VEHICLES
SUBJECT TO RECALL 09V-333. ODI ALSO IDENTIFIED COMPLAINTS OF HARSH/JERKY
SHIFTING IN SOME VOLKSWAGEN VEHICLES WITH DSG. VOLKSWAGEN ATTRIBUTED THIS
CONDITION, WHICH TYPICALLY OCCURS AT VERY LOW SPEEDS, TO EXCESSIVE WEAR IN THE
BUSHINGS OF THE TWO SOLENOID VALVES IN THE MECHATRONIC UNIT THAT CONTROL CLUTCH
OPERATION. VOLKSWAGEN DOES NOT BELIEVE THAT THE THIS CONDITION IS A SAFETY
DEFECT BECAUSE THE CHANGES IN SHIFT QUALITY DEVELOP GRADUALLY OVER TIME, DO NOT
CAUSE A LOSS OF MOTIVE POWER AND HAVE NOT RESULTED IN ANY FATALITIES, INJURIES
OR SERIOUS CRASHES (THERE WERE THREE REPORTED PROPERTY DAMAGE INCIDENTS
RESULTING IN MINOR BODY DAMAGE IN VERY LOW SPEED, PARKING MANEUVERS). VOLKSWAGEN
ADDRESSED THIS PROBLEM IN THE FIELD WITH A CUSTOMER SERVICE PROGRAM THAT
INCLUDES THE REPLACEMENT OF POTENTIALLY AFFECTED MECHATRONIC UNITS AS WELL AS A
10 YEAR/100,000 MILE EXTENDED WARRANTY. THIS INVESTIGATION IS CLOSED WITH
VOLKSWAGEN'S RECALL OF THE DEFECT CONDITION THAT MAY RESULT IN A LOSS OF MOTIVE
POWER WHILE DRIVING.
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HOW DO I CONTACT YOU
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